S Series or 7000 series? - Ordering the correct handset type for your system

13.03.26 05:22 PM By Jon

 

Spectralink S series or 7000 series


The Spectralink 7000 range of DECT handsets was introduced in 2010 and spanned 12 different models including budget models, office use, devices for healthcare and industry and lone worker devices. In 2024, the 7000 series was superseded by the S series, which brings a rationalised and focused set of handsets with only 3 handset models and accessories such as chargers, battery chargers, multi-chargers and other accessories which are common throughout the range.


S33 – General use handset with Basic messaging

S35 – Rugged, Commercial grade handset with Advanced messaging

S37 – Rugged, Commercial grade handset with Advanced messaging and lone worker / man-down capability



The S Series handsets are officially supported for the following controllers

    • IP-DECT Server 400, 6500 and VIP One from software PCS22Cb which was released in Q3 2022. 
    • DECT Server 2500 and 8000 from software PCS23Ab which was released in Q1 2023
    • S1000 Controller – all software versions


The S Series handsets are not supported on controllers running older versions of software than those listed above. In this scenario there are two options:

1) To use the S Series handsets, upgrade the system to the latest release of software which will require a current Software Assurance license. IT IS IMPORTANT TO DISCUSS THE UPGRADE METHOD WITH ICON TECHNICAL BEFORE ATTEMPTING A FIRMWARE UPGRADE.

Software upgrades can take 2-3 hours depending on the age and software level of the controller and base stations.  ICON can provide remote technical resource to upgrade the software.  Talk to your account manager for more information.

2) Continue using 7000 series handsets - check with ICON for availability of 7000 series handsets

 

The S Series handsets are not supported on controllers not listed above. For these systems continue using the 7000 series handsets - check with ICON for availability of 7000 series handsets 

 

Important note about Mk 1 IP DECT Base Stations

The Mk 1 IP DECT Base Station was superseded by the Mk 2 IP DECT Base Stations in 2013. With the release of controller software PCS22Aa the Mk 1 IP DECT Base Stations are no longer supported. This means that the S Series handsets are not compatible with the Mk 1 IP DECT Base Station since the minimum required software to the S Series handsets is PCS22Cc

 

To confirm which version of IP Base Stations are installed at a site the easiest method is to look at the bottom of the IP Base Stations. 

 

MKI base stations have a single RJ45 network port. 


MKII base stations have two ports; a RJ45 network port and a RJ12 connector for 8V DC power


To be certain, check the label on the back of the IP DECT Base Station. In the example below, part number 0233 7400 indicates that it is a Mk 2 IP DECT Base Station. Mk 1 IP DECT Base Stations have a part number of 02337300.


Above all, if you are a trained engineer and you need advice please talk to your account manager who will be happy to help you.

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